Introduction
These Terms of Use ("Terms") govern the use of the translation and content production services provided by Alenzo Translations B.V., registered at Churchill-laan 206 - 1078EV Amsterdam, Netherlands ("Company," "we," "us," "our"). By using our services, you agree to these Terms in full. If you disagree with these Terms or any part of these Terms, you must not use our services.
Services
Alenzo Translations B.V. provides a range of AI-powered translation and content services, designed to meet the needs of diverse clients, including but not limited to:
AI Machine Translation: Our primary service provides rapid and automated machine translations, ideal for straightforward content. These translations are generated using advanced AI technology, which can handle a wide variety of document types and languages.
Native-Checked AI Translations: For clients seeking enhanced accuracy and cultural alignment, we offer a native-check option. In this service, a native speaker reviews the AI-generated translation, correcting it where necessary to ensure naturalness, clarity, and local relevance.
Content Creation: Our AI technology extends to content production, creating articles, reports, blogs, and other written materials based on client specifications.
Custom Requests: We accommodate specialized requests, such as formatting adjustments, dialect-specific adaptations, and other custom content solutions, upon consultation.
Service Levels and Quality Assurance
We offer two service levels:
AI Machine Translation: Quick and cost-effective translations, ideal for basic documents.
Native-Checked AI Translation: Suitable for documents that require an extra level of accuracy and cultural nuance, especially where intended audiences or formal requirements are concerned. Native linguists review the AI-generated content, providing additional quality assurance.
If you are unsure of the best service level for your project, our team is available to assist you.
Service Order Process
For both the AI-powered Translation and Native-Checked Translation, clients can place orders through our website by uploading documents and completing payment through our online payment system. Upon successful payment, translations will be processed and delivered as per the selected service level.
For custom requests or unique specifications, clients are encouraged to contact us at hello@alenzocollective.com to discuss the details. We reserve the right to decline orders that do not provide adequate information or fall outside our service scope.
Prijzen
AI Machine Translation: Pricing is displayed on our website and is typically based on word count or page count of the document. Additional fees may apply for specific requirements or rush processing.
Native-Checked AI Translation: This service includes the cost of machine translation along with an additional fee for native review and correction. Prices are based on the complexity and length of the document, with the applicable rate available at the time of order placement.
Alle prijzen worden bevestigd en gedocumenteerd op het moment van bestellen.
Payment Terms
Full payment is required upon order placement through our online payment system. We accept payments via Mollie, which supports iDEAL, PayPal, and other payment options. Translation services will only be delivered after successful payment.
For clients requiring frequent services, we offer options for periodic invoicing and flexible payment arrangements upon request.
Annulering en terugbetaling
For AI-powered Translation services, due to the immediate nature of the service, orders cannot be canceled or refunded after payment is processed.
For Native-Checked Translation, if a service order is canceled by the client, we reserve the right to bill for work completed, with specific terms outlined in individual service agreements.
Als je problemen ondervindt met de vertaling, neem dan contact met ons op via hello@alenzocollective.com.
Client Obligations
Clients are required to provide all necessary documents, reference materials, and specifications (e.g., target audience, tone, dialect preferences) to complete the service. Incomplete or delayed information may lead to additional charges or processing delays.
Intellectual Property
For both AI Machine Translation and Native-Checked AI Translation, all intellectual property rights in the translated content are owned by Alenzo Translations B.V. until payment is received in full. After payment, ownership of the final translated content transfers to the client.
Limitation of Liability
Our liability for any discrepancies in the translation’s accuracy or quality is limited to the amount paid by the client for the specific service. We are not liable for any indirect or consequential damages.
Voor AI-gestuurde vertalingen erkennen cliënten dat automatische vertaling geautomatiseerd is en mogelijk niet de nuance van een moedertaalspreker kan weergeven. Alenzo Translations B.V. is niet aansprakelijk voor eventuele fouten of omissies in de door de machine gegenereerde inhoud en onze aansprakelijkheid is beperkt tot het bedrag dat is betaald voor de vertaaldienst.
Complaints and Dispute Resolution
Complaints must be submitted in writing within seven days of delivery, with the original and disputed documents. We commit to reviewing and addressing valid complaints in a timely manner.
Governing Law and Jurisdiction
These Terms and any disputes arising from them are governed by Dutch law. The courts of Amsterdam hold exclusive jurisdiction.
Algemeen
Deze Voorwaarden vormen de gehele overeenkomst tussen u en Alenzo Translations B.V. met betrekking tot uw gebruik van onze diensten. Wij behouden ons het recht voor deze Voorwaarden periodiek aan te passen aan wijzigingen in het dienstenaanbod, wettelijke vereisten of bedrijfsvoering. Klanten worden aangemoedigd om deze Voorwaarden regelmatig door te nemen.